Shipping policy
LOWKEY Corp. Shipping Policy
Last updated: 02/12/2025
Welcome to LOWKEY. We are committed to providing you with a smooth and efficient shopping experience. Please read our shipping policy carefully to understand our processes and conditions.
1. Shipping Areas
We currently ship our products to the following destination:
-
All over the World
2. Order Processing Times
All orders are processed within 2 to 8 business days.
Orders are handled by international carriers or local (if in France).
Orders placed before 12:00 PM (local time) are generally shipped the same day.
No orders are processed on weekends or public holidays.
3. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number.
You can track your package through our website or the carrier’s website.
4. Delivery Issues
-
Lost or delayed package: If your order has not arrived within the estimated timeframe, please contact our customer service team.
-
Incorrect address: LOWKEY Corp. is not responsible for delays or lost packages due to an incorrect shipping address provided by the customer.
-
Damaged package: If your package arrives damaged, please contact us within 48 hours with photos of the product and packaging.
5. Shipping Restrictions
Some items may be subject to shipping restrictions depending on local regulations (e.g., flammable products, customs restrictions).
6. Contact
For any questions regarding shipping, please contact our customer service team:
Email: contact@lowkeysbl.com
Availability: 24/7, every day of the week
Thank you for choosing LOWKEY for your shopping!