Privacy policy

Privacy Policy
Last Updated: February 12, 2025

This Privacy Policy explains how LOWKEY ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on lowkeysbl.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the “Last Updated” date, and comply with any applicable legal requirements.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below. The types of information we collect and how we use it depend on how you interact with us.

In addition to the specific uses described below, we may use your information to communicate with you, provide or improve our Services, comply with legal obligations, enforce applicable terms, and protect or defend our Services, rights, and users.

Personal Information We Collect

The types of personal information we obtain depend on how you interact with the Site and Services. “Personal information” refers to any information that identifies, relates to, describes, or could be associated with you.

Information You Provide Directly

Information you submit directly through our Services may include:

  • Contact Information: Name, address, phone number, and email.

  • Order Information: Billing and shipping address, order confirmations, payment details, phone number, and email.

  • Account Information: Username, password, security questions, and related details for account security.

  • Customer Support Information: Any details you choose to share when contacting us (e.g., via messages sent through the Services).

Some features may require you to provide certain information. You may choose not to share it, but that could limit your ability to use those features.

Information We Collect Automatically

We may automatically collect certain data about your interactions with the Services (“Usage Data”) through cookies, pixels, and similar technologies. Usage Data may include:

  • Device information

  • Browser information

  • Network connection details

  • IP address

  • Interactions with the Services

Information From Third Parties

We may also receive information from third parties, such as:

  • Vendors & service providers (e.g., Shopify) that support our Site and Services

  • Payment processors that collect your payment information (e.g., credit/debit card, billing address) to process your orders

  • Tracking partners, who may collect data via cookies, SDKs, pixels, and other tools when you interact with our emails or ads

Any data collected from third parties will be treated according to this Privacy Policy. Also see “Third-Party Sites and Links.”